Privacy
Policy.

This Privacy Policy explains how European Wellness Institute, LLC (“European Wellness Institute,” “EWI,” “the Company,” “we,” “us”) collects, uses, discloses, and protects information in connection with ewi.care (the “Site”) and the services we provide.

1. Information we collect

Information you give us

• Identity and contact details: name, email address, postal address, mobile and landline numbers, date of birth.
• Appointment and inquiry details, including the reason for your contact and scheduling preferences.
• Health and medical information you choose to share with us in forms, consultations, or correspondence.
• Payment and billing information, processed by our payment providers.

Information collected automatically

• Device and connection data: IP address, browser type, operating system, referring pages.
• Usage data: the pages requested, as recorded in our hosting provider's standard server logs.
• Cookies and similar technologies, as described in Section 7.

2. Health information

Health information you provide in the course of receiving care is treated as confidential and is handled in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies to our services. Where HIPAA applies, our Notice of Privacy Practices governs that information and controls in the event of any conflict with this Policy.

The Company shall maintain and use protected health information you provide through the Site in accordance with the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”) and the Company's Notice of Privacy Practices. Where you submit protected health information through the Site, you acknowledge and authorize the Company to use and disclose that protected health information to carry out your treatment, payment, and healthcare operations in accordance with HIPAA and the Company's Notice of Privacy Practices.

3. How we use information

• To provide, schedule, coordinate, and deliver care and services.
• To respond to your inquiries and communicate with you about appointments.
• To process payments and maintain business records.
• To operate, secure, and improve our website and services.
• To send service updates and, where you have opted in, informational or promotional messages.
• To comply with legal, regulatory, and professional obligations.

4. Text messaging (SMS)

If you opt in to text messages, we collect and use your mobile number to send the messages described in our SMS Terms & Consent.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.

5. How we share information

We do not sell your personal information. We disclose it only:

• To service providers who perform functions on our behalf, such as hosting, scheduling, payment processing, email and SMS delivery, under contracts limiting their use of the information.
• To other healthcare providers involved in your care, with your authorization or as permitted by law.
• To comply with law, legal process, or a governmental request, or to protect rights, safety, and property.
• In connection with a merger, acquisition, or sale of assets, subject to this Policy.
• With your consent, or at your direction.

6. Data retention

We keep personal information for as long as needed for the purposes described here, and for the periods required by medical recordkeeping, tax, and other legal obligations. We then delete it or de-identify it.

7. Cookies and analytics

The Site does not use analytics or advertising tools, tracking pixels, or cookies of its own. It relies on a few service providers: our hosting provider, which keeps standard server logs (such as IP address, browser type and the pages requested) to deliver and secure the Site; Google Fonts, which serves the Site's typefaces and receives your IP address and browser details when a page loads; and formsubmit.co, which delivers the messages you send through our contact form to our inbox. If we add analytics or other cookies in future, we will update this Policy and, where required, ask for your consent first. You can control cookies through your browser settings.

8. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

• Access, correction, deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or request deletion, subject to legal limits.
• Marketing. You may unsubscribe from marketing email using the link in any message, and from text messages by replying STOP.
• Florida residents. You may have rights under the Florida Digital Bill of Rights.
• Residents of other US states. Additional rights may apply under your state's privacy law, including the right to opt out of sale or targeted advertising. We do not sell personal information.
• Visitors from the European Economic Area and United Kingdom. You may have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority.

To exercise any right, contact us using Section 13. We will verify your identity before responding and will not discriminate against you for exercising your rights.

10. International transfers

We operate in the United States. If you contact us from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information through it. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this Policy

We may update this Policy. We will revise the “Last updated” date above and, where required, provide additional notice. Continued use of the site after changes take effect constitutes acceptance.

13. Contact us

European Wellness Institute, LLC
8850 Tamiami Trail North, Naples, Florida 34108
239-216-8100 · [email protected]