Refund and Cancellation
Policy.

This page summarizes how payment, cancellation and refunds work for the program at European Wellness Institute, LLC (“European Wellness Institute,” “EWI,” “we,” “us”). The full terms are in the Patient Agreement you sign before your program.

1. Paying for your program

• You pay the program fee in a single lump sum promptly after you sign your Patient Agreement. The agreement takes effect, and we reserve your program week, only once the fee has been received in full.
• Payment is made by wire transfer or other immediately available funds. We may, at our discretion, accept payment by check.
• A check counts as received only once the funds have finally cleared into our account, no later than ten (10) business days before the first day of your program week. If the funds have not cleared by then, we may release your reserved program week and reschedule your program to a later available week once they clear.

2. Ending your agreement

You may end your Patient Agreement at any time by written notice to us, given as described in section 5. When the agreement ends, for any reason, we refund the program days you have not completed, at the per-diem value.

3. Program days not used within twelve months

If you have not completed all five days of your program by the twelve-month anniversary set out in your Patient Agreement, we refund the days not completed at the same per-diem value, within thirty (30) days of that anniversary.

4. Treatments billed separately

The program fee covers only the services listed in your Patient Agreement. Treatments outside the program, such as EBOO, are billed separately on their own invoice.

5. Questions, refund requests and ending your agreement

For questions or to request a refund, email [email protected] or call 239-216-8100, giving your full name and your invoice number.

To end your agreement, give us written notice as set out in the Notices section of your Patient Agreement (Section 15.6): by personal delivery, by overnight courier, or by certified mail, return receipt requested, to the address on the agreement's signature page. An email or phone call alone does not end your agreement.

6. How refunds are paid

Refunds are paid by wire transfer to the account you designate. If you paid by card, the refund is returned to that card.

7. Your Patient Agreement governs

This page is a summary. If anything here differs from your signed Patient Agreement, the signed Patient Agreement governs.

8. Contact us

European Wellness Institute, LLC
8850 Tamiami Trail North, Naples, Florida 34108
239-216-8100 · [email protected]